Terms & Conditions – Supreme Auto Storage

1. Introduction

These Terms & Conditions apply to your use of the Supreme Auto Storage website and to all purchases made through it. By accessing our website or placing an order, you agree to comply with these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website or proceed with a purchase.

These terms should be read alongside our Privacy Policy, Cookie Policy and Delivery Policy, where applicable.

2. Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the website’s operation, security or availability.
Copy, reproduce or distribute website content without permission.
Submit false, misleading or inaccurate order information.

We reserve the right to restrict or suspend access where we reasonably believe these terms have been breached.

3. Product Information

We aim to ensure that all product descriptions, images, specifications and prices displayed on our website are accurate and up to date. However, minor differences in colour, appearance or presentation may occur due to screen settings, photography or product updates.

Product dimensions, materials, features and compatibility information should be checked carefully before purchase. If you are unsure whether an accessory is suitable for your vehicle or intended use, please contact us before placing an order.

Product images are provided for illustration and identification. Accessories should only be used in accordance with their intended purpose and any instructions supplied with the product.

4. Prices and Availability

All prices displayed on our website are in pounds sterling (£), unless stated otherwise. We offer free delivery on all orders, with no additional delivery charges at checkout.

We make reasonable efforts to keep product prices and availability information accurate. However, products may occasionally become unavailable or information may need to be corrected.

If a pricing or product information error affects an order, we may contact you to explain the issue and discuss the available options. We will not knowingly proceed with an order at an incorrect price.

We reserve the right to update product prices, descriptions and availability at any time. Changes will not affect an order that has already been accepted, except where required by law or agreed with you.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that your request has been received. This acknowledgement does not necessarily mean that your order has been accepted.

An order is accepted when we confirm that it has been processed for fulfilment. We reserve the right to decline or cancel an order where there is a legitimate reason, including:

The product is unavailable.
There is an obvious pricing or listing error.
Payment cannot be authorised or completed.
The order contains inaccurate or incomplete information.
We reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been taken, any amount due to be refunded will be returned using the original payment method, subject to applicable payment processing arrangements.

6. Payment

Payment must be completed through the payment methods made available at checkout. The total amount payable will be displayed before you confirm your purchase. All orders include free delivery.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

We do not knowingly accept payment details belonging to another person without their permission. Payment authorisation and processing may be handled by third-party payment service providers.

Orders will be processed in accordance with the payment status and order information available to us.

7. Delivery

We offer free delivery on all orders placed through the Supreme Auto Storage website. No delivery fees will be added at checkout.

Estimated delivery timeframes are displayed on our website or during checkout. Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control, including carrier delays, adverse weather, operational disruption or incorrect delivery details.

You are responsible for providing a complete and accurate delivery address when placing an order. We cannot be responsible for delays or failed deliveries caused by incorrect information supplied at checkout.

Further information about delivery arrangements is available in our Delivery Policy.

8. Cancellations, Returns and Refunds

If you change your mind after placing an order, you may have cancellation rights under the Consumer Contracts Regulations 2013. For most online purchases, you can cancel within 14 days of receiving the goods, subject to applicable legal exceptions.

If you cancel within the applicable period, you must return the goods in accordance with the relevant return requirements. Refunds will be handled in line with your statutory rights and our Returns & Refunds Policy.

Your statutory rights are not affected if a product is faulty, damaged, not as described or otherwise does not meet the requirements of the Consumer Rights Act 2015.

Please refer to our Returns & Refunds Policy for details of how to request a return, arrange a refund and report a problem with an order.

9. Product Use and Compatibility

Our products are designed for vehicle storage and organisation. Before purchasing or using an accessory, you should check its dimensions, fitting method and stated compatibility against your vehicle and intended requirements.

You are responsible for ensuring that products are fitted and used appropriately. Do not install or position storage accessories in a way that obstructs the driver’s view, interferes with vehicle controls, restricts access to safety equipment or creates a hazard for occupants.

Stored items should be secured appropriately. Loose objects may move during braking, turning or sudden vehicle movement.

Unless expressly stated otherwise, our products are aftermarket accessories and are not represented as original equipment manufactured by vehicle manufacturers.

10. Intellectual Property

All website content, including text, product descriptions, graphics, photographs, logos, page layouts and other materials, is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish or commercially exploit any website content without prior written permission from the relevant rights holder.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by external organisations, including payment processors and delivery providers.

These third-party services operate under their own terms and privacy practices. We are not responsible for the content, availability or policies of external websites that we do not control.

You should review the relevant terms and privacy information before using third-party services.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable or that arise from circumstances outside our reasonable control.

Nothing in this section affects your statutory rights as a consumer under UK law.

13. Events Outside Our Control

We will not be responsible for delays or failures to perform obligations where these result from circumstances beyond our reasonable control, including severe weather, transport disruption, supplier interruptions, industrial action, power failures or other unforeseen events.

Where such circumstances affect an order, we will take reasonable steps to minimise the impact and keep affected customers informed where appropriate.

14. Privacy and Personal Information

Personal information provided through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information may be collected, how it is used, the circumstances in which it may be shared and the rights available to individuals under applicable data protection law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices or legal requirements.

The latest version will be published on this page. We recommend reviewing these terms periodically to remain informed of any changes.

Any changes will not retrospectively alter the terms of an order that has already been accepted, unless required by law or agreed with you.

16. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living in another part of the United Kingdom, you may also benefit from any mandatory consumer protection provisions of the law applicable where you live.

Any dispute will be dealt with by the courts with jurisdiction under the applicable consumer protection rules.

17. Contact and Further Information

If you have any questions about these Terms & Conditions, an order or a product listed on our website, please use the contact details provided on our Contact Us page.

We recommend keeping your order confirmation and any relevant correspondence for reference when contacting us about a purchase.