Refund Policy
We want you to be satisfied with your purchase from Supreme Auto Storage. This policy explains how to request a return or refund, what happens when an item is faulty, and when you can expect your money back.
Once a refund has been approved and processed, it may take 5–10 working days to appear in your account, depending on your bank or payment provider.
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason.
To exercise this right, you must notify us of your decision to cancel within 14 days of the day you, or someone you nominate, receives the goods.
After notifying us, you normally have a further 14 days to return the goods.
This cancellation right does not apply to certain goods excluded by law. Any applicable statutory exceptions will be respected.
2. Return Conditions
If you are returning an item because you have changed your mind, please take reasonable care of the goods while they are in your possession.
You may handle and inspect an item as you would reasonably be permitted to do in a shop. However, you may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Where possible, please return the product with its original packaging, accessories and any included components.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
3. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or different from the product you ordered, please contact us as soon as possible.
Please include the following information where available:
- Your order number.
- The name of the affected product.
- A description of the problem.
- Photographs showing any visible damage or defects, if relevant.
We will review the issue and explain the available options. Depending on the circumstances and your statutory rights, these may include a repair, replacement or refund.
Under the Consumer Rights Act 2015, you generally have a 30-day short-term right to reject goods that do not conform to the contract and receive a refund.
Different remedies and time limits may apply after the initial 30-day period, in accordance with applicable consumer law.
4. How to Request a Return or Refund
To request a return or refund, please follow these steps:
- Contact us through our Contact Us page.
- Provide your order number and explain the reason for your request.
- Wait for our instructions before sending the item back.
- Return the product using the agreed return arrangements, where required.
- We will review the returned item or your reported issue and confirm the outcome.
5. Refund Processing Time
Once a refund has been approved, we will arrange for it to be issued to the original payment method used for the purchase, unless another arrangement is required or agreed.
Refunds are normally processed within 5–10 working days after approval. The time it takes for the funds to appear in your account may depend on your bank, card issuer or payment service provider.
For cancellations under the Consumer Contracts Regulations, refunds will be made without undue delay and no later than 14 days after we are informed of your decision to cancel. Where goods must be returned, we may withhold the refund until we receive the goods or you provide evidence of having sent them back, whichever happens first.
For other types of returns, refunds will be handled within the time limits required by applicable consumer law.
6. Return Delivery Costs
If you cancel an order because you have changed your mind, you are generally responsible for the direct cost of returning the goods, unless we have agreed otherwise or failed to inform you of this responsibility before purchase.
If an item is faulty, damaged, incorrect or not as described, reasonable return costs will be handled in accordance with your statutory rights. You will not be required to bear costs that the law requires us to cover.
7. Refund Method
Refunds will normally be issued using the same payment method used for the original transaction.
We cannot control the processing times of banks or external payment providers once a refund has been submitted. If a refund has been processed but has not appeared after the expected period, please check with your payment provider.
8. Exchanges
If you would prefer a different product, please contact us to discuss the available options.
Exchanges are subject to product availability and any applicable price difference. Your statutory rights remain unaffected.
9. Non-Refundable Situations
A change of mind does not automatically entitle you to a refund outside the applicable cancellation period.
Any statutory exceptions to cancellation rights will be applied only where they are legally relevant. Nothing in this policy removes your rights in relation to faulty, damaged or misdescribed goods.
10. Contact Us
If you have any questions about returns, cancellations or refunds, please visit our Contact Us page.
Please include your order number and relevant details so that we can assist with your request.