Delivery Policy
At Supreme Auto Storage, we offer free delivery on all orders within the United Kingdom. Our aim is to make ordering your car storage accessories straightforward, with clear delivery information from checkout to arrival.
Free delivery on all UK orders.
Estimated time after dispatch.
1. Delivery Coverage
We currently offer delivery within the United Kingdom. All orders placed through our website are eligible for free standard delivery.
Delivery availability may depend on the destination address and the services available through our delivery partners. If we are unable to deliver to a particular address, we will contact you to discuss the available options.
2. Delivery Charges
Standard delivery is free on all orders within our UK delivery area. There is no minimum order value required to qualify for free delivery.
Any applicable delivery information will be displayed during checkout before you complete your purchase.
3. Delivery Times
Our estimated standard delivery time is 2–5 working days after your order has been dispatched.
Working days are Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays may take longer to begin processing.
Delivery estimates are provided as a guide rather than a guaranteed arrival date. Actual delivery times may vary depending on the destination, carrier operations and other circumstances.
4. Order Processing
Once your order has been placed and payment has been confirmed, it will be prepared for dispatch.
Processing times may vary depending on product availability, order volume and operational circumstances.
Please ensure that all order details, particularly your delivery address and contact information, are correct before completing your purchase.
5. Delivery Tracking
Where tracking information is provided by the delivery carrier, it will be shared with you when available.
Tracking updates are managed by the relevant delivery provider and may not appear immediately after dispatch.
6. Delivery Delays
Although we aim to meet the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our reasonable control, including:
- Adverse weather conditions.
- Carrier or transport network disruption.
- Public holidays and seasonal demand.
- Incorrect or incomplete delivery information.
- Other unforeseen operational circumstances.
If your order has not arrived within the expected timeframe, please contact us so that we can help investigate the delivery status.
Nothing in this policy limits your statutory rights where an order is delayed or not delivered.
7. Incorrect Delivery Details
Customers are responsible for providing accurate and complete delivery details when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible. We will try to assist with any necessary changes, although we cannot guarantee that amendments will be possible once an order has been dispatched.
8. Missing or Damaged Parcels
If your parcel arrives damaged, or you believe your order has been lost or delivered incorrectly, please contact us with your order details and a description of the issue.
Where appropriate, we may ask for photographs of damaged packaging or products to help us investigate.
We will review the circumstances and work towards an appropriate resolution in accordance with your statutory rights.
9. Contact Us
If you have any questions about delivery, an existing order or a parcel that has not arrived, please visit our Contact Us page for assistance.
When contacting us about an existing order, please include your order number so that we can identify your purchase more easily.