Privacy Policy
At Supreme Auto Storage, we understand that personal information should be handled with care. This policy explains what information we collect when you visit our website, place an order or contact us, how we use it and the choices available to you.
Effective immediately. This Privacy Policy applies to all visitors, customers and individuals who contact Supreme Auto Storage through our website or other customer service channels.
1. Who We Are
Supreme Auto Storage is operated by SUPREME PARTS LIMITED. We are responsible for deciding how and why your personal information is collected and used in connection with our website and retail activities.
SUPREME PARTS LIMITED acts as the data controller for the personal information described in this policy.
2. Information We Collect
The information we collect depends on how you use our website and interact with our business. This may include the following:
Personal and Contact Details
- Your full name.
- Email address and telephone number.
- Billing and delivery addresses.
- Information you include when contacting our team.
Order and Transaction Information
- Products purchased and quantities ordered.
- Order references and purchase history.
- Payment status and transaction references.
- Delivery, return and refund information.
Card payment details are handled by the relevant payment service provider. We do not store full payment card numbers or card security codes on our website.
Website and Technical Information
- IP address and browser type.
- Device and operating system information.
- Pages visited and basic website interaction data.
- Cookie preferences and consent choices.
3. How We Use Your Information
We only use personal information for purposes connected with operating our online store, handling customer enquiries and providing the services customers request.
- Order processing: To receive, confirm and manage purchases made through our website.
- Delivery arrangements: To provide delivery details to the relevant delivery service and keep customers informed about their orders.
- Customer support: To answer questions, investigate order enquiries and assist with returns or refunds.
- Payment administration: To confirm payment status, reconcile transactions and maintain appropriate financial records.
- Website operation: To maintain website functionality, remember relevant preferences and improve the shopping experience.
- Legal and accounting requirements: To maintain records and meet applicable business and legal obligations.
- Website security: To identify unusual activity, protect customer accounts where applicable and maintain the security of our website.
4. Our Lawful Reasons for Using Personal Information
UK data protection law requires us to have a lawful reason for using personal information. Depending on the activity, we rely on the following legal bases:
Contractual Necessity
We use relevant contact, order, delivery and payment information when it is necessary to process a purchase and fulfil our obligations to you.
Legal Obligations
Certain records must be maintained to meet applicable tax, accounting and other legal requirements.
Legitimate Interests
We may use limited information to manage customer enquiries, maintain website security, improve store operations and deal with customer service matters. We consider the impact on individuals before relying on this basis.
Consent
Where consent is required, such as for non-essential cookies or optional marketing communications, we will ask for your permission before carrying out that activity. You can withdraw your consent at any time.
5. Sharing Your Information
We do not sell customer personal information. We only share relevant details with organisations that help us operate our online store or where there is a legal reason to do so.
Payment Service Providers
Payment service providers process transactions and provide payment confirmations. They receive the information required to complete and manage payments securely under their own privacy arrangements.
Delivery and Fulfilment Providers
Delivery providers receive the customer’s name, delivery address and relevant contact details so that purchased products can be delivered.
Website and Technical Service Providers
Hosting providers, website maintenance services and relevant technical providers may process limited information when supporting the operation and security of our website.
Professional and Legal Services
We may share relevant records with professional advisers, accountants or public authorities where necessary to meet legal obligations or deal with legitimate business matters.
Where another organisation processes information on our behalf, we take appropriate steps to ensure that the information is handled in accordance with applicable data protection requirements.
6. How Long We Keep Your Information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including applicable legal and accounting requirements.
| Information Type | Retention Period |
|---|---|
| Order and accounting records | Up to 6 years after the end of the relevant accounting period, where required for tax, accounting or legal purposes. |
| Customer service enquiries | Up to 12 months after the enquiry has been resolved. |
| Return and refund records | Up to 6 years after the relevant transaction or accounting period where needed for financial and legal records. |
| Marketing preferences | Until you unsubscribe or withdraw consent. We also review inactive marketing records after 24 months. |
| Website security logs | Normally up to 90 days, unless a longer period is reasonably needed to investigate a security issue. |
When information is no longer needed, it will be securely deleted or anonymised. Some records may be retained for longer where a legal requirement or an ongoing dispute makes this necessary.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support essential store functions and, where enabled, understand how visitors use the website.
Essential Cookies
These support functions such as shopping basket management, checkout processes, security and remembering essential website settings.
Preference Cookies
These help remember choices such as language or relevant browsing preferences, where such features are available.
Analytics Cookies
Where enabled and permitted, analytics technologies help us understand general website traffic and how visitors use different pages.
Non-essential cookies will only be used where the required permission has been obtained. You can manage your choices through the website’s cookie settings and your browser. Blocking certain cookies may affect some website functions.
For further information about the cookies used on our website, please refer to our Cookie Policy.
8. Keeping Your Information Secure
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, alteration or disclosure.
These measures may include restricted access to customer records, appropriate website security controls, secure hosting arrangements and the use of established external service providers.
Access to personal information is limited to people and service providers who need it for relevant business purposes. Information is handled with appropriate care throughout the order and customer service process.
9. International Data Transfers
Some of the organisations supporting our website, payment processing or other business operations may handle information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure that an appropriate transfer mechanism and suitable safeguards are in place in accordance with applicable UK data protection law.
Further information about relevant safeguards can be requested using the contact details provided in this policy.
10. Your Data Protection Rights
Under applicable UK data protection law, you have rights in relation to the personal information we hold about you. Depending on the circumstances, these include:
- Right of access: Request a copy of the personal information we hold about you.
- Right to rectification: Ask us to correct information that is inaccurate or incomplete.
- Right to erasure: Request deletion of your personal information where the legal conditions are met.
- Right to restriction: Ask us to limit how we use your information in certain circumstances.
- Right to data portability: Request certain information in a commonly used electronic format where this right applies.
- Right to object: Object to certain uses of your information, including processing based on legitimate interests and direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to meet legal requirements even if a deletion request is made.
To exercise a right, please contact us using the details in the Contact section below. We will normally respond within one calendar month of receiving a valid request. If a request is particularly complex or multiple requests have been received, the response period may be extended by up to a further two months. We will explain this if an extension is needed.
We may ask for reasonable information to confirm your identity before providing access to personal records.
11. Marketing Communications
We may provide information about our products and collections by email where we have the appropriate permission or another lawful basis under applicable marketing rules.
You can stop receiving marketing emails at any time by using the unsubscribe option included in the message or by contacting our team.
Unsubscribing from marketing communications will not affect essential messages relating to purchases, deliveries, refunds or customer service enquiries.
12. Third-Party Websites
Our website may contain links to external websites or services for your convenience. These websites operate independently and have their own privacy policies and information handling practices.
We recommend reviewing the privacy information of any external website before providing personal details. This policy applies to information collected through Supreme Auto Storage and does not cover independent third-party websites.
13. Children’s Information
Our online store is intended for general consumers purchasing vehicle storage accessories. We do not knowingly seek to collect personal information from children under the age of 13.
If you believe that a child has provided personal information to us, please contact our team so that we can review the matter and take appropriate action.
14. Changes to This Policy
We may update this Privacy Policy when our website, business operations or data handling practices change, or when updates are needed to reflect legal requirements.
The latest version will always be available on this page. Where a significant change affects how we use personal information, we will take reasonable steps to bring the change to your attention before the new practice takes effect.
15. Contact and Complaints
If you have a question about this policy, wish to exercise your data protection rights or have a concern about how your personal information is handled, please contact us.
Making a Complaint
If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to look into your concerns.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.